Privacy Policy
Last updated: 17 Nov 2025
ShipShop (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal data we collect, how we use it, and your rights.
By using our website shipshop.org, contacting us, or purchasing from us, you agree to this policy.
- Who We Are
ShipShop
Head Office:
Can Fanals, Polígono 6, Parcela 422,
Pollença, Isla de Balearics, 07460
Email: neil@shipshop.org
Telephone: 0034 655 194244
We are the Data Controller responsible for your personal data.
- Information We Collect
We may collect and process the following information:
Information you provide
- Name
- Email address
- Phone number
- Delivery/physical address
- Order details
- Payment information (processed by secure third-party providers; we do not store full card details)
- Any details submitted via forms, emails, or calls
Information collected automatically
- IP address
- Browser type and version
- Device type
- Pages viewed and time spent on the website
- Cookie data (see Cookie section)
Information from orders and enquiries
- Past order history
- Notes relating to customer service interactions
- Contact records (emails, messages, calls)
- How We Use Your Information
We use your personal data for:
- Processing and fulfilling orders
- Providing quotations and responding to enquiries
- Customer service and after-sales support
- Delivering products to your chosen address
- Maintaining our website and improving performance
- Fraud prevention and security monitoring
- Sending service updates or essential communications
- Meeting legal and regulatory obligations
We do not use your data for unrelated purposes.
- Legal Basis for Processing
We process your personal information under the following lawful bases:
- Contract – to process orders, arrange delivery, or respond to enquiries
- Legitimate Interests – to improve our services, maintain security, and run the business efficiently
- Legal Obligation – accounting, taxation, and record-keeping
- Consent – when you opt in to communications or accept cookies
- How We Share Your Data
We do not sell your data.
Your information may be shared only when necessary with:
- Couriers and delivery partners
- Payment providers (e.g., Stripe, PayPal)
- Website hosting and IT service providers
- Professional advisers (accountants, legal consultants)
- Authorities where legally required
All third parties must keep your data secure and use it only for the intended purpose.
- International Data Transfers
We operate from Spain and may store or process data within:
- The European Economic Area (EEA)
- The United Kingdom
- Other locations only where adequate safeguards (such as Standard Contractual Clauses) are in place
We ensure your data is handled securely wherever it is processed.
- Data Retention
We keep your personal data only as long as necessary for:
- Fulfilling orders
- Customer service
- Legal, tax, and accounting obligations
Typical retention periods:
- Order records – up to 6 years (legal requirement)
- General enquiries – up to 12 months
- Website analytics – depends on cookie settings
After this period, data is securely deleted.
- Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion (where legally permitted)
- Restrict processing
- Object to certain processing
- Withdraw consent at any time
- Request a copy of your data in a portable format
Contact: neil@shipshop.org
We aim to respond within 30 days.
- Cookies
Our website uses cookies to:
- Enable site functionality
- Improve performance
- Analyse website usage
You can disable cookies in your browser settings. Some features may not work fully without them.
A full, separate Cookie Policy can be provided on request.
- Data Security
We take reasonable technical and organisational measures to protect your data, including:
- Secure servers
- Encryption where appropriate
- Restricted access to personal information
- Secure payment processing via trusted third-party providers
However, no online transmission is entirely risk-free.
- External Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always appear on this page with the updated date.
- Contact Us
For privacy questions, data requests, or concerns:
Email: neil@shipshop.org
Telephone: 0034 655 194244
Address:
Can Fanals, Polígono 6, Parcela 422,
Pollença, Isla de Balearics, 07460